Key Account Manager

Introductie

Are you passionate about learning and development? Do you thrive on innovation and want to make a real impact—both within a team and for clients around the world?

We're on the lookout for a dynamic Key Account Manager who brings not only proven expertise in dealing with clients and relationship management/sales, but also a strong sense of purpose. Someone who sees every client interaction as an opportunity to inspire, educate, and build lasting partnerships.

At the heart of our Client Engagement Department, you'll work in a vibrant, multicultural environment—collaborating with professionals across the globe, shaping transformative learning experiences, and helping individuals and organizations reach their full potential.

If you're service-oriented, strategic, and excited to grow alongside a mission-driven team, we’d love to meet you.

Functieomschrijving

The Key Account Manager is responsible for managing and deepening long-term relationships with (existing) corporate clients. You will work in close collaboration with programme managers, sales colleagues, the Corporate & Alumni Relations department (CAR) and the RSM Dean of Engagement & Partnerships to ensure the delivery of excellent high-quality programmes and learning solutions to corporate clients.

You are the lead point of contact for existing key clients, anticipating the client’s executive education needs, advising clients and managing communication between key clients and the internal team to ensure the client’s needs are met. You will also bring in new business from existing clients and develop strong and trusting relationships with major key clients.

Your main tasks

The Key Account Manager will:

• Maintain and develop ongoing active engagement with existing corporate clients
• Develop a thorough understanding of key accounts current and evolving learning needs
• Negotiate contracts and SLA’s with existing clients, establish and meet timelines for deliverables
• Actively participate in client-related events to develop relationships and on-sell opportunities Collaborate with other members of the Client Engagement to maximise profit by up-selling or cross-selling
• Participate in business development activities where required, for example preparing sales pitches or having lead meetings or calls
• Contribute to building client knowledge systems
• Be eager to help develop and continuously improve our processes and procedures to maximize efficiency

Functie-eisen

• Degree in Business Administration or other relevant area
• Minimal 5+ years’ work experience in dealing with clients, in a sales management key account management or other relevant client-facing role
• Fluent in Dutch and English
• Be a team-player
• Proven results of delivering client learning solutions and meeting revenue goals
• Ability to build and maintain long-term relationships based on trust
• Excellent written and verbal communication, networking, (interpersonal) relationship building, presentation and influencing skills
• Motivated to optimize customer journeys by acting as the “gatekeeper” of all the touchpoints of interaction
• Experience in or have strong affinity with leadership/management development and adult learning

We are looking for candidates who

• Are result/goal oriented, organized and self-motivated with the ability to take ownership
• Have excellent time management skills with the ability to manage several client accounts
• Are collaborative with a can-do attitude
• Passion for learning and showing great learning ability yourself
• Have in-depth understanding of the market and the decision-making process, as well as company key clients and drive the process forward
• Have a strong business acumen balanced with customer focus and knowing when and how to act on touchpoints
• Can analyse data and sales statistics and translate results into recommendations for better solutions

Arbeidsvoorwaarden

We offer an ambitious, international and dynamic environment, in which we compete with the top business schools in Europe. Your ambition and personal drive will be greatly valued, and we invest in personal development. We make sure you feel good about yourself, that you enjoy your work and that you grow in your profession.

You will also get:

• A salary between € 4.500 – € 5.500 gross per month on a full–time basis (ex. holiday allowance), based on your education, knowledge and work experience
• 25 holidays and 12 ADV days
• Annual 8% holiday allowance
• Variable end of year performance bonus
• Flexibility with regards to working from home
• Travel cost reimbursement and working from home allowance
• The opportunity to participate in our collective health insurance
• Access to all facilities on campus
• Participation in our collective pension scheme
• The possibility to travel with NS business card

Werkgever

Rotterdam School of Management, Erasmus University Rotterdam (RSM BV) is one of Europe’s most international and innovative business schools. Its primary focus is to develop business leaders with international careers who can become a force for positive change by carrying their innovative mindset into a sustainable future. RSM BV is privately funded and provides a first-class portfolio of MBA and executive programmes with an international team of 150 staff working from the university campus in Rotterdam.

RSM BV offers an environment where the staff is encouraged to embrace change as a challenge in helping the organisation reaching its goals and those of its students. The working atmosphere at RSM BV is informal and communication lines are short. Being an independent and commercial company within the Erasmus University, the situation of RSM BV is sometimes complex and challenging. At the same time the company itself it small enough to maintain personal contacts and be able to have an overview of what’s going on throughout the organisation. The environment is culturally diverse and very international.

RSM BV is located in a pleasant and relatively small office, based at the Erasmus University campus in Rotterdam. It’s a lively environment, with students, staff and different companies and restaurants. The office is easy to reach by public transport as well as by car.

RSM BV is an equal opportunity employer and explicitly encourages applications from candidates of all genders, ethnicities and nationalities. RSM BV values internal mobility; therefore internal candidates are strongly encouraged to apply. For more information, please visit the RSM BV website: www.rsm.nl

Solliciteren

If you see yourself as a person who thrives by working in a innovating, stimulating, international and growing environment and you recognize yourself as a qualified candidate for this vacancy, please click on the application button on this page and send your CV and covering letter (in English) to Ms Saskia Piercy, HR Advisor, Rotterdam School of Management BV, Erasmus University.